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Send instant payments
and gifts to India
at the best rates with no fees

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Send instant payments
and gifts to India
at the best rates with no fees

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Help & Support(FAQ)

We provide easy and faster registration process. Just go to https://oxigenusa.com/register and log in with 1-click using your Facebook account. We will only store your name, email, and gender. We will not store any other information, nor will we post to your timeline. As a registered user you receive- 1. 10% off your first order*> 2. Instant order processing (after your first order) 3. Discount Codes of up to 50% off 4. Super fast checkouts with stored recipients and credit/debit cards 5. Recipient Happiness Meters, Transaction History access, one less password to remember, and other user experience optimizations

Yes, we do have a guest check out process of which you can utilize all our services except "Money Transfer". Though, you won't be able to receive following benefits that a registered user can get- 1. 10% off your first order*> 2. Instant order processing (after your first order) 3. Discount Codes of up to 50% off 4. Super fast checkouts with stored recipients and credit/debit cards 5. Recipient Happiness Meters, Transaction History access, one less password to remember, and other user experience optimizations

There are several benefits of requiring Facebook login, including: 1. Optimized user experience: One-click login, no need to verify your email or remember another password, and seamless experience of Oxigen's Facebook-integrated content and community features. 2. Enhanced security: Facebook login is protected by Facebook's enhanced security practices and policies, which are among the best in the world. 3. Fraud prevention and Oxigen's exceptional pricing: Requiring Facebook login makes it very difficult for fraudsters to breach Oxigen's account security and anti-fraud measures, which is critical to Oxigen's ability to provide the highest true exchange rate on the market for payments and money transfers. Also, we love the idea of a community within Oxigen USA and this allows you to connect with us instantly.

First, follow the instructions provided to you by the referral email from NoReply@OxigenUSA.com. These instructions should be to click a link to register your account and may come with additional incentives depending if we have any active deals in place at that specific time. (This may not always be the case)

Yes - We send out notification emails for every part of the process to keep you updated. The emails from NoReply@OxigenUSA.com may appear in your Spam Mail - please check this inbox to make sure they aren't being sent there. If you feel you are not being notified on certain updates of the process, please do not hesitate to contact Help@oxigenusa.com and we can make sure there are no problems reaching you.

There are several benefits of requiring Facebook login, including: 1. Optimized user experience: One-click login, no need to verify your email or remember another password, and seamless experience of Oxigen's Facebook-integrated content and community features. 2. Enhanced security: Facebook login is protected by Facebook's enhanced security practices and policies, which are among the best in the world. 3. Fraud prevention and Oxigen's exceptional pricing: Requiring Facebook login makes it very difficult for fraudsters to breach Oxigen's account security and anti-fraud measures, which is critical to Oxigen's ability to provide the highest true exchange rate on the market for payments and money transfers.

Go to your Profile. Click on “Edit Profile” and then click “Change Email Address”. We will send a verification email to your new address and, once you verify your email, it will be updated in your account. If you have initiated a Money Transfer with your account, you may have to respond with your security questions in order to get approved for the change. This is due to the fact that your account may have important information within and we want your account to be secure.

Go to your Profile. Click on “Edit Profile”. Click on “change password”. Now set your new password here. If you have initiated a Money Transfer with your account, you may have to respond with your security questions in order to get approved for the change. This is due to the fact that your account may have important information within and we want your account to be secure.

Go to the login page and click on the “Forgot Password” link. Enter your email address and you will receive a link to reset your password. Click on that link and then provide answers to your security questions in order to choose your new password.

Oxigen USA is the only place where you can instantly pay your recipients’ bills, send them gifts, and transfer money at the best rates on the market with no transfer fees. Nowhere else can you “shop” for multiple kinds of transfers (e.g. a mobile recharge, an electricity bill payment, and a birthday cake) to multiple recipients with a single checkout. If you are still wondering, have a look at what others are saying about us on Facebook! https://www.facebook.com/OxigenUSA/

We do not charge you transaction fees for any of its services.

Here at Oxigen USA we offer multiple services that are available to most customers. You as our customer have access to our Bill Payment Services, Gift Purchase Services and Utility Payment Services, all of which can be placed on the same order, which makes for great surprises/gifts.

Note: Currently we are not. We may offer a reward point in future It’s simple: you earn Rewards Points by completing transactions and Sending Happiness to your recipients. For every $1 you spend, you’ll earn 10 Rewards Points that you can redeem for a discount on a subsequent transaction once you reach at least 1,000 Rewards Points. You can also earn Reward Points by referring your friends and family. You can multiply your Reward Points now through our Infinite Rewards program, which allows you to earn unlimited Reward Points for every friend you refer, plus more for every friend your friend refers, plus more for every friend your friend’s friend refers… and so on until infinity! Then you can use your Reward Points for discounts on payment or gift transactions. Start earning today by inviting a friend here, and then you can just sit back, relax, and watch your Reward Points flow in. Terms & Conditions: Reward points will be credited when your friend successfully completes his first transaction on Oxigen. 10000 Reward Points for every friend you refer, plus 5000 Reward Points for every friend your friend refers, plus 2500 Reward Points for every friend your friend’s friend refers…and so on will be credited. 1000 Reward Points are worth $1. Reward Points can be redeemed on Payment and Gift transaction only, not applicable on Money Transfer. Benefit of referral program will NOT be given if the person you referred uses the same card for payment as you do. Reward Points have an expiry of 3 months.

We also offer a Live Chat Service on our website during these times as well.

For security and legal compliance reasons, the first transaction from new users and guests undergo a review period that can take up to 24 hours. Once your first transaction is approved by our security team, your subsequent transactions will be processed instantly, however, you may need to go through this process again if there are major changes to your account, such as your payment source. Please note that guest transactions always undergo a review process that can take up to 24 hours.

Oxigen supports mobile recharges for all major operators in India. Just enter your recipient’s mobile number and our system will automatically present you with available recharge packages based on their operator and region. If your operator within that region is not shown, we may not have a plan available for them. We always recommend to submit your information and see if your specific operator in that specific region is available.

Kindly follow these steps: Step 1: On the Mobile Recharge page, enter your recipient’s mobile number. Step 2: Select recipient’s current operator (if the previous operator is displayed). Step 3: Select a recharge package and add to cart.

Oxigen supports postpaid mobile payments for all major operators in India. Currently, Vodafone mobile bill payment is inactive on our website. This is because of new Govt. of India regulation that requires Oxigen to integrate with the Bharat Bill Payment System (BBPS) as a registered member. When said integration is complete, not only will we bring back this service, we'll also have added many more billers. We're looking forward to this integration, to become a more comprehensive bill payment solution for NRIs. Thank you for your support during this time of transition.

Yes, OxigenUSA.com provides Landline Phone Bill Payments for Tata Teleservices and Airtel Landline.

Once your recharge is complete, your recipient will receive a confirmation text message from the operator (as well as an email if you have provided their address) and you will also receive a confirmation email.

Mobile operators only allow certain amounts to be recharged. Recharging amounts other than these accepted amounts results in failure. To prevent failures, OxigenUSA.com has innovated a unique way to do recharges by only displaying valid recharge amounts.

Yes, you can do a Postpaid Mobile Bill Payment or a Land Line Bill Payment for any amount between Rs. 500 and 10,000.

OxigenUSA.com supports prepaid Internet or Data Card recharges by MTS Blaze, Reliance Net Connect and Tata Photon. For other operators you can do Internet or Data Card recharges on mobile number by selecting specific amounts which a particular operator supports for Data. Airtel Data Card Vodafone Data Card BSNL Data Card Idea Data Card MTNL Data Card

OxigenUSA.com supports postpaid Data Card recharges by Airtel Data card Idea Data card Airtel Broadband

Yes, you can do a Postpaid Data Card Bill Payment for any amount between Rs. 500 and 10000.

OxigenUSA.com supports prepaid DTH recharges with Airtel Digital TV, Dish TV, Reliance Digital TV, Sun Direct DTH, Tata Sky DTH and Videocon D2H.

To prevent failures, OxigenUSA.com has innovated a unique way to do recharges by only displaying valid recharge amounts.

OxigenUSA.com supports Electricity Bill Payments with following Electricity providers- 1- BSES Rajdhani- Delhi 2- BSES Yamuna- Delhi 3- Tata Power Delhi- (NDPL) 4- Noida Power (NPCL- NESCO- North Eastern Odisha 5- SOUTHCO- Southern Odisha. Will add more...

For security and legal compliance reasons, transactions from first time users and guests undergo a review period that can take up to 24 hours. Once your first transaction is approved by our security team, your subsequent transactions will be processed instantly. Though, you may need to go through this process again if major information changes, like your Payment Source or your name. You do not need to contact the Customer Service Representative as your order will be approved based on the time of your order.

No, electricity providers only accept payments for actual due amount, so please do not pay more/less than your recipient’s current bill amount.

If the operator has already processed the recharge or bill payment, the transaction will be considered as successful for the number you entered, so we would be unable to cancel or refund your order. We are unable to cancel or refund orders that have already been fulfilled or are irreversible, but if there is a legitimate problem with the fulfillment of your order then we will of course provide you with an option to refund it. If you incorrectly submitted certain transaction and/or recipient information, then please notify us immediately at help@oxigenusa.com and we will see if we can correct your order but please note that we are not responsible for refunding orders with incorrectly-submitted details. We do apply 10% of the transaction amount as a cancellation fee for failed transactions and cancelled payments. Please note our Customer Service Professional observe following USA and India holidays:
Martin Luther King’s Birthday
Independence Day (India)
Presidents Day
Raksha Bandhan (Rakhi)
Easter
Mahatma Gandhi Jayanti
Memorial Day
Dussehra
Independence Day
Diwali
Labor Day
Republic Day (India)
Columbus Day
Holi
Veterans Day
Id-e-Milad
Thanksgiving Day

Friday after Thanksgiving

Christmas Day

We accept VISA and MasterCard, both credit cards and debit cards. In order to avoid errors with your Payment Sources, you will need to adhere to the following guidelines.
  • Your full name, card number, expiration date, and/or security code (CVV) do not match exactly as they appear on your card.
  • Your Zip Code (for US cards) or billing address (for international cards) does not match exactly with what is on file with your card-issuing bank or your card issues does not support the Address Verification System.
  • You are submitting a transaction for the same exact amount as a transaction that you completed using the same card earlier today. We block successive duplicate transactions to protect the security of your account.
  • You are altering or masking your public IP address of your Internet connection.
  • Your card is not enrolled in 3-D Secure (either Verified By Visa or Mastercard SecureCode) or you failed to authenticate with 3-D Secure. 3-D Secure prevents abuse of your card and gives you an additional layer of online shopping security so you can trust that your transactions get independent approval from your financial institution every time. There is no special software to install and once you are enrolled you will continue to shop as usual. Your enrolled card number will be automatically recognized at checkout by over 350,000 online retailers who protect their customers with 3-D Secure. If you card is not already enrolled in Verified By Visa or MasterCard SecureCode, click on one of the links above to complete the process in just a few minutes, which you only have to do once. Then come back here to your shopping cart and complete your transaction.
  • Your browser is blocking popups and/or cookies that are required for 3-D Secure authentication.
If any of these fields are incorrect when entering in your information, you will NOT be able to continue with your transaction.

Yes, your payment information is transmitted over an encrypted Internet connection secured by Norton and processed by leading payment gateway provider, FirstData, on its secure and fully PCI compliant transaction platform. OxigenUSA.com does not store your payment information, only the last four digits of the card that you used. If you would like to review and research our security in a bit more detail, we do have a security page created for this exact reason. Please refer to the following link to learn additional information. https://oxigenusa.com/security-standards

We are unable to cancel or refund orders that have already been fulfilled or are irreversible, but if there is a legitimate problem with the fulfillment of your order then we will of course provide you with an option to refund it. If you incorrectly submitted certain transaction and/or recipient information, then please notify us immediately at help@oxigenusa.com and we will see if we can correct your order but please note that we are not responsible for refunding orders with incorrectly-submitted details.

Approved refunds are typically processed within 48 hours but may take up to 5 days to be credited back to your account.

We also offer a Live Chat Service on our website during these times as well.

We are committed to protecting your personal and financial information with the best practices and available technologies. All communications with our server are encrypted with Norton SSL Certificates With Extended Validation powered by Verisign, which includes daily website malware scanning and vulnerability assessments to help us keep our site secure and defend against attacks. All credit and debit card information is transmitted and secured through FirstData’s latest payment platform, Global Gateway e4. OxigenUSA.com is backed by the Trustwave Seal, which shows that our site “has the highest level of encryption available today”. It also shows that OxigenUSA.com passes an extensive monthly validation process which allows us to guarantee identity with a warranty of $500,000. Please refer to our Security Policy for more information.

It means that information shared between you and the website is encrypted in transit through the use of SSL. When you click on the green padlock or Norton Secure Seal, a verification page opens containing information about the organization, the status of its malware scan, and its SSL Certificate details.

Your OxigenUSA.com account is protected through various pre-emptive measures such as Captcha, email verification, minimum password strength, security questions, automatic account logout and lockout, velocity checks, email notifications of changes to your account’s credentials, and other measures that we keep confidential for security reasons.

Since your email address is used for registering, accessing, and receiving communications regarding your OxigenUSA.com account, it is important that you protect the use of the email account associated with your OxigenUSA.com account. We strongly recommend that you do not use the same or similar password for your OxigenUSA.com account that you use for your email account. If your email account is compromised by a hacker, then the hacker can try to use the same password to access your OxigenUSA.com account. If a hacker has access to your email account, he/she may attempt to access your OxigenUSA.com account by resetting the OxigenUSA.com password associated with your email address, which would send a temporary OxigenUSA.com password to your email account. You can prevent this by providing hard-to-guess answers to your security questions, which are required in order to reset your password. If you would like any additional assistance establishing additional security or if you would like tips on how to prevent security breaches, you can reach out to us by providing an email to Help@oxigenusa.com and we will be more than happy to give you some pointers on what to do.

Any time a user changes their password or email address, we email the original email address with a notification of this change request and include a link to suspend the account if that user did not request it. If you did not make a change, click that link to suspend your account and/or notify Help@oxigenusa.com immediately. Once your account is secure, we will provide you with instructions for re-activating your account in the future.

We here at OxigenUSA require our customers to provide in depth information so that we have a higher level of verification in order to reduce fraud costs and thereby be able to offer our customers the highest true exchange rate on the market. Other companies tend to take more risk, and it shows up in their fees and exchange rates as their fees are generally higher and their exchange rates lower. When we have more protection and information to verify our customers completely, we are able to provide you with the best possible rates and in turn, make it worth the effort.

If you have received an email from us in regards to the security of your account, this can be due to a few different factors. You are more than likely going through the first time approval of a transaction and something about your transaction may have produced a red flag. This could be anything from a simple IP address conflict (Your IP address is reading from California, but you state that you made your purchase from New York.) or it could be related to your Card you are using for as a payment source and the fact that it does not match your name. There can be several other reasons as well and most times this will be explained when we request this additional information. Because there is inherent risk with online purchases and when you are dealing with Money, we will need to make sure that you are who you say you are and that we can verify your identity. We may ask for the following pieces of information:
  • An image copy of your Government Issued ID that matches the name on the card that is being presented for payment.
  • An image copy of the Card used for payment. (If you are concerned about security, you may mask the first 12 digits of the card number and the expiration date. We only require the last 4 digits and the Name on the Card to be visible.)
  • The location you were at when you initiated this purchase, not your billing zip code, but where you physically were at. (Country, State and City)
  • A valid telephone number of which we can reach you, should we need to.
We may require additional information, depending on the information that is provided. We take our security seriously here at Oxigen USA and we want you to feel safe and assured that this information is being utilized for verification purposes only and will not be used for any other purpose than that.