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Frequently Asked Questions (FAQ)

How do I initiate a money transfer?

How long does an Oxigen money transfer usually take?

Where can I send money using Oxigen?

How will my recipient receive the money?

What are Oxigen's fees?

How do I pay for a Oxigen transaction?

How much money can I send using Oxigen?

How will I know when my recipient has received the money?

Why am I getting a "Payment Authorization Failure" message?

How will I know that my financial information is secure?

More Help

Please contact customer service for general inquiries by clicking on the Contact Customer Support link below and completing the form or, if you have a question about a specific transaction, please Open A Trouble Ticket which requires a valid transaction ID number. One of our Customer Support Agents will respond to you as soon as possible.

Contact Customer Support

Open Trouble Ticket